My wife was recently in an online shop on a Saturday ordered something seen on the following Monday, that 40% discount is granted on all articles.
Then she tried to mail the following to be able to apply the discount for your order (message unedited): Dear XY
team
I on Sat the 19/12/2009 my order under order no.: xxxx and the customer no. xxxx abandoned you and immediately paid. Now I've seen
that you give a discount of 40% on the entire range and was somewhat disappointed that I was not has pointed out (because it was there today to see early on the first page, which was certainly set for Saturday night!)
I have a total of xx, xxEUR.
correspond to 40% off here so xx, xxEUR.
I hope you prove that in spite of your business objective or good customer service and the amount of xx me to transfer back xxEUR:
account holder: XY XY
Bank: XY XY
BLZ: xx xx xx
Account no: xx xx xx
or alternatively on the PayPal account: xx xx xx
Thank you apologize in advance.
I wish a Happy Christmas and a Happy New Year.
Yours
XY XY
Phone: xx / xx
Granted, a very direct, but not yet unfriendly attempt.
The lady who has held this shop, or at least their e-mail processed, you must have probably got up on the wrong foot. The direct response was as follows (also in full):
Dear XY,
we may like to swap the positions and you have a severely sick, severely disabled child - maybe you would then take your demands something zurük.
The discount is valid from today and not to past orders - that is, moreover, all handled Sun
Since the product is shipped to you, unfortunately, already has been, send it back easily! On the customer we I do without you - they think I must tell you about good customer service!
A peaceful Christmas and a Happy New Year 2010
XY XY
One can only hope that this does not reflect the general mood this Christmas.
Happy holidays to you all!
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